Our thinking

Capita experts share their opinion and insight on new ideas, approaches, technology and topics related to our business and markets.
Insights graphic
Online shopping

Customer experience

The post-pandemic customer is king once again

Team Discussion


Adjusting to a changing world? Read our latest research

School children using tech

Further education

Why CPD is key to achieving better outcomes for children and young people

Customer on phone

Customer experience

How can telcos transform digital services for their corporate customers?



It’s time to use your actuaries as a force for good

Businessman using phone in home office

Customer experience

The emerging customer experience in telecoms

Net_Zero_Header (1)_800*600


The cost of reaching net zero and the perilous consequences if we don’t

Attitudes to net zero - header  800*600


What do people really think about the UK’s ambition to become ‘net zero’?

Pay360 - Public Sector


It’s time to flex the power of Open Banking for consumers

Looking at computer

Local government

Tech for humanity



Challenges posed by legacy infrastructure in the energy industry

Office workers


Helping citizens with predictive analytics for the public sector