Responsible business

We provide essential services that impact the lives of millions of people

We want to use this platform to do the right thing, mobilising the strength of our networks and the expertise of our people.

Responsible business is integral to our company purpose, operating model and strategy. It demonstrates how we are acting as a force for good – creating better outcomes – for today, for tomorrow and for generations to come

Responsible business strategy

Our five-year responsible business strategy outlines our approach to addressing those issues where we can realistically have the most meaningful impact – youth unemployment, digital exclusion, gender inequality and climate change.

Find out more

Our latest insights

Central government

Continuing to collaborate with our charity partners to help young people in the workplace

“We are fortunate to live in a time when the imperative to act responsibly is increasingly keenly felt by businesses throughout the world. I very much want Capita to play a leading role in this movement, and to demonstrate that it is only through responsible commercial practice that truly better outcomes can be achieved – for today, for tomorrow and for generations to come.” Jennie Colville, Responsible Business Director at Capita plc

Delivering social value with our clients

We’re helping budding social entrepreneurs in the London Borough of Lambeth to develop their ideas into commercial propositions.

We partnered with Lambeth Council and the School for Social Entrepreneurs to run the Igniting Change programme, which supported 20 residents to grow and develop their project ideas through seven action-based workshops.

The video gives a snapshot of some of the projects - covering everything from tackling inclusion, through to ensuring neuro-diverse young people have the help they need to succeed at school, supporting job-seekers to get experience and skills through volunteering, and raising educational attainment for young people from disadvantaged backgrounds.

Our latest news

Responsible business

We've listened, and now we're acting

10/08/2020
3 minutes

Ismail Amla, Chief Growth officer for Capita, shares our next stage of action around racism and anti black behaviour.
Responsible business

Entrust establishes initiative to provide IT equipment to Birmingham’s disadvantaged young people during the Covid-19 pandemic

05/08/2020
3 mins read

Schools across Birmingham have continued to deliver lessons and other educational activities digitally for pupils who remain learning from home due to the Covid-19 pandemic.
Responsible business

Taking a stand

03/07/2020
3 mins read

There is no debate about racism. It knows no boundaries, and it is present in every country, society and workplace, including our own.
Responsible business

Celebrating Pride virtually

09/06/2020
2 mins read

While many of us are coming to terms with a ‘new norm’, we remain committed to creating a workforce that reflects the diversity of the communities we serve, and a working environment where everyone’s views matter and no one feels excluded.
Company news

Capita is the 8th FTSE listed business to become a Fair Tax Mark accredited organisation

27/02/2020
3 mins read

Capita has today secured Fair Tax Mark certification and joins the growing movement of responsible businesses who are proud to say what they pay with pride.
Company news

Capita is the first business accredited by the Good Business Charter

10/02/2020
Capita has become the first business to be accredited by the Good Business Charter, a new initiative developed in partnership with the Confederation of British Industry and Trades Union Congress.
Responsible business

Capita climbs 40 places in gender diversity rankings

13/11/2019
The Hampton-Alexander Review published today has shown that Capita has climbed 40 places to 70th position in the gender diversity rankings of FTSE 250 companies.
Responsible business

Celebrating World Mental Health Day 2019: Jon signs the Time to Change Pledge

11/10/2019
We are delighted to announce that on this World Mental Health Day, Capita has taken another step in improving mental health and wellbeing in the workplace.
Responsible business

UK Social Mobility Awards 2019 winners announced

10/10/2019
The awards are dedicated to recognising the achievements of organisations and individuals in promoting social mobility.
Company news

Capita to pay UK employees the Real Living Wage

12/09/2019
Capita will pay all UK employees a minimum of the Real Living Wage from April next year. The salaries of almost 6,000 employees will increase as a result.
Company news

UK Social Mobility Awards, in association with Capita, announces 2019 shortlist

29/07/2019
The UK Social Mobility Awards aim to make the advancement of social mobility a key part of how organisations and businesses in the UK are run.
Company news

Championing small suppliers by paying them faster

19/07/2019
Capita chief executive Jon Lewis has underlined the company’s commitment to prompt payment of suppliers at a meeting hosted by the Chancellor at Number 11 Downing Street.
Responsible business

Empowering Capita's LGBTQ+ colleagues to drive our inclusivity

09/07/2019
During our week of Pride celebrations here at Capita, we asked colleagues to share their experiences.
Company news

Capita backs UK bid to host global climate conference

29/05/2019
Capita has joined forces with other leading British businesses to pledge support for the UK's bid to host the 2020 UN ‘Conference of the Parties’ climate conference (COP26).