Capita launches solution to help serve customers better through real-time voice analytics
Capita today announced the launch of its assisted customer conversations, a solution that adds value to clients’ customer experiences, by augmenting Capita customer service advisors’ conversations with real-time analysis and AI-driven support.
Read news
Capita network continues to support East Coast & Hertfordshire Control Room Consortium
Capita plc has secured a £700,000 three-year contract renewal, with East Coast and Hertfordshire Control Room Consortium to manage their shared wide area network (WAN) that supports Hertfordshire, Lincolnshire, Humberside and Norfolk fire and rescue services.
Capita signs contract to deliver Royal Navy training
Further to the announcement of 18 December 2020 that Capita plc had been selected as the winning bidder to provide training services to the Royal Navy and the Royal Marines, Capita today confirms it has signed the contract.
Read news
Capita selected as winning bidder for Royal Navy training contract
Capita plc today announces that it has been selected as the winning bidder to provide training services to the Royal Navy and the Royal Marines.
Read news
Agreement to sell Education Software Solutions
Capita plc today announces that it has agreed to sell its Education Software Solutions (‘ESS’) business to Tiger UK Bidco Limited, a newly formed company established by funds advised by Montagu Private Equity (‘Montagu’), in a deal that values ESS at up to £400m.
Read news
Capita secures Army recruitment contract extension
Capita plc today announces it has been awarded a contract extension with the Ministry of Defence (MoD) to continue to deliver the recruitment service for the British Army.
Read news
Capita delivers live video-streaming software to Surrey and West Sussex fire and rescue services
Capita plc is to deliver its 999eye live video-streaming and location-finding service to Surrey Fire and Rescue Service and West Sussex Fire and Rescue Service. Both services are mobilised from a single control room.
Read news
Capita launches software tool to help local government support vulnerable children
Capita has launched Attendance Collection Tool (ACT), a cloud-based software solution, to help local education authorities (LEA) in the UK monitor school attendance of vulnerable children and provide appropriate support where required.
Read news
Capita identified as Leader in ISG Provider Lens Quadrant
Capita has been identified as a Leader and/or Rising Star in the ISG Provider Lens™ Quadrant in ‘Contact Centre – Customer Experience Services 2020’.
Read news
Capita’s Pay360 software to help SportsBroker combat fraud
Capita plc has secured a three-year contract worth £433,000 with SportsBroker, a gaming app that enables customers to buy and sell virtual shares of the world’s largest football teams.
Read news