Creating a sustainable future with insight and innovation

The utilities industry is undergoing the biggest transformation in over a century. Market reform, increased regulation, aging infrastructure and the need to address decarbonisation are all pressing challenges. Customers are expecting higher and higher levels of service – and it's easier than ever before to go elsewhere to get that.

We’re helping the UK government drive energy efficiency, fair competition and improved tariffs for consumers, by designing technology and operations to unify the smart meter network in the UK.

We’re helping our clients find new ways to grow and improve in a fast-changing industry. Our customer service knowhow is allowing them to create first-class consumer experiences, countering competition from start-up operators.

Our forward-thinking infrastructure solutions mean companies can embrace new technologies and renewable sources of energy, allowing them to meet government demands for decarbonisation. While our analytics tools are increasing efficiency and saving money, creating better preventive maintenance procedures and reducing leakage for water companies.

Supporting our industries through Covid-19

The utilities industry

Unprecedented circumstances:

The critical national infrastructure provided by the utilities industry is facing huge pressures due to the disruption caused by Covid-19.

At Capita, we’re here to help you support your operations, your people and your customers. Find out more about the services and solutions we have designed to help the utilities industry respond.

Powering on

At Capita, our priority is to support our utilities clients as they adapt to unprecedented circumstances to ensure that critical national infrastructure, businesses and services are kept running smoothly.


The water industry

Supporting your customers

In response to the ever-increasing customer calls during this unprecedented time, we have designed an automated artificial intelligence (AI) messaging service for WhatsApp and SMS, in partnership with Live Person.

Supporting your field force

In response to Government guidelines, Water Companies are restricting customer interactions unless absolutely necessary. This, combined with greater numbers of staff remote working, means that Companies are likely to be operating with a significantly reduced workforce.

The energy industry

Supporting energy utilities through change

During these unprecedented times we need to ensure we keep the lights on and disruption in day-to-day life is kept to a minimum.

As a result, organisations will need to rapidly adapt to the new norm.

Supporting field engineers

Capita has a game-changing solution to support the inevitable changes energy companies are experiencing, both with employee working patterns as well as the pressing needs of customers.

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Using AI to power electricity networks

Power network

A truly modern network needs new ways to monitor and predict the hourly ebbs and flows of demand.

UK city


Supporting Britain’s move to a lower carbon economy by digitising energy

Installing up to 27 smart meters a minute across the country, allowing homes and small businesses to monitor energy consumption.

It needs to be able to see the real-time effects of time-of-use tariffs, which encourage customers to use more energy during off peak periods.

And it needs to know what the effects of changes in the weather will be, particularly as our climate becomes less predictable.

Capita is committed to finding solutions to these challenges and our recent study examined several techniques that could help manage and forecast power supply and demand.

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Contact an expert

Explore our solutions


IT infrastructure

Providing critical infrastructure support through trusted solutions. Our infrastructure services are keeping organisations ahead of the pace in today’s ever-changing IT landscape.

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Energy Market Interaction and Meter Data Management

Providing powerful industry data flow management designed for the most complex energy market in the world and a single platform for the management of traditional and smart-meter data benchmarked to over 100 million meter points.

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Mobile Workforce Asset Management

Our fieldworker and map based digital asset management solutions support water companies to enable efficient maintenance and operation of their assets utilising intelligent data capture processes and geospatial technology.

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Property and infrastructure

Capita is a leading force in the construction of the UK’s roads, rail networks and buildings. We’re guiding numerous vital projects from the design and planning-permission stages through to completion.

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Workforce management

We know that people are your most important asset. That's why we've created a range of HR management tools to help you organise your workforce efficiently. From manufacturing firms to the emergency services, we've got a solution for your organisation.

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Our expert spotlight

Chris Cartwright origional

Chris Cartwright

Critical Infrastructure Market leader

Chris is a Senior Executive with over 20 years’ experience in Energy/ Utilities/ Infrastructure and Consulting. Chris is currently a Market Sector Leader and Head of Critical Infrastructure at Capita Consulting. Chris is a Chartered Engineer and Fellow with the Institution of Engineering and Technology and is currently the chair of the Digital Sector Executive panel.

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