Improving lives with efficient local government services
Local government has long been met with a series of challenges. Councils are under pressure to do more, with less, which is impacting their reputation and ability to deliver vital services to their communities. They know they need to transform, modernise and digitise, but are limited in the resource, funding, skills and technology they need to do it.
We believe that quality public services, innovatively designed and powered by technology, are critical to delivering safer, greener and healthier communities. Capita has spent more than 30 years working with councils, relieving pressure on their limited resources by delivering a suite of solutions to improve public services and deliver savings.
We manage tax and other revenue collection, benefits payments, building control support, IT networks, accounting and much more – making it easier for council teams to concentrate on core services, such as social care, parks, roads and refuse collection. Our solutions are standardised across the country, creating efficiencies and lowering costs, supported by skilled contact management services to support communities across the UK.
Supporting local government and citizens
As events unfold, local authorities are facing unprecedented pressure to deliver vital services in the most difficult of circumstances.
This is exacerbated by the need to stand up new operations to support local communities through the crisis.
Find out how we’re supporting local government and citizens during Covid-19.
Helping a city's regeneration through a pioneering partnership
Local government solutions
Local government services
We manage tax and other revenue collection, benefits payments, building control support, IT networks, accounting and much more – making it easier for council teams to concentrate on delivering their core services.
Digital operations
We’re improving public safety, delivering revenues for local government, supporting children’s learning and ensuring vulnerable citizens receive essential benefits, in our work to keep vital public services running smoothly.
Digital transformation
We’re helping governments, citizens and communities solve our most complex challenges through digital and technology-enabled business transformation.